Frequently Asked Questions
About
Tickets
Experience
Parking
Merchandise
Events
COVID-19
General
ABOUT
Fairgrounds St. Pete, an immersive, indoor artist-made environment is a choose-your-own-experience art museum with multiple ways for you to become part of the narrative. It’s an indoor, permanent immersive museum with artwork that will change out over time. Fairgrounds St. Pete is Tampa Bay’s first destination for experiencing immersive art and technology that highlights weird, wacky, wonderful Florida.
TICKETS
Where can I buy tickets?
Buy Tickets at Tickets.Fairgrounds.Art
Where are you located?
800 28th St. South, St. Pete, Florida 33712
When should I arrive?
Please arrive at the ticket desk 10 minutes prior to your ticketed time. Tickets are only valid for the specific date and time purchased.
What should I bring?
Please bring your e-mail confirmation or have the confirmation QR code up on your phone, along with a photo ID.
I lost my tickets! where can I find them?
Please click this link to resend your tickets or email us at CustomerService@fairgrounds.art
Can I exchange my ticket for another day?
Yes. In the confirmation email you received upon purchasing your tickets you will see a button labeled “Reschedule Your Visit” which will allow you to exchange your tickets for another day or time. EXCHANGE REQUESTS MUST BE RECEIVED PRIOR TO YOUR SCHEDULED TIME SLOT.
What if I miss my ticketed time?
You may experience a delayed entry if you miss your ticketed time. Please be in line within 10 minutes of your ticketed time. We will do our best to accommodate late arriving guests.
Can I refund my tickets?
No, we do not offer refunds, but would be happy to reschedule your tickets to a time that better accommodates you. EXCHANGE REQUESTS MUST BE RECEIVED PRIOR TO YOUR SCHEDULED TIME SLOT.
Are tickets available onsite?
Yes, tickets are sold onsite, however due to the popularity of the experience some time slots may be sold out. Reserve your tickets online in advance to guarantee your entry into Fairgrounds St. Pete!
What is the age for children where they would be free?
Children under the age of 4 are free.
Hours of Operation
Check out our Visit Us Page for latest Hours of Operation.
EXPERIENCE
Can I take photos and video?
Yes! All photos and videos taken at Fairgrounds St. Pete are permitted for personal use. Using any such media to exhibit, sell or promote commercial work(s) is strictly prohibited. Fairgrounds St. Pete is not available for commercial or creative video or photoshoots. Please note that action cameras, tripods, photography gear, extra lights, and selfie sticks are prohibited.
Filming & Photography
By entering Fairgrounds St. Pete, you consent to be photographed, filmed and/or otherwise recorded. Your presence constitutes your consent to such photography, filming and/or recording and to any use, in any and all media.
Share Your Adventure!
We encourage you to take and share your photos on all social media platforms. Please tag us @FairgroundsStPete and use #FairgroundsStPete #FLORIDARAMA
How long does it take to go through Fairgrounds St. Pete?
Guests should plan to visit Fairgrounds St. Pete for an hour. We encourage you to choose-your-own-experience and some guests immerse themselves for up to 90 minutes.
What should I wear to Fairgrounds St. Pete?
You can wear whatever is comfortable for you! We discourage high heels as you’ll be standing and walking for the duration of the experience. Seating is available in certain areas of the experience.
Are strollers allowed in the experience?
No, for the safety and consideration of both guests and our exhibits, strollers are not allowed in the experience. Please leave them in your locked vehicle.
Can I eat or bring food to Fairgrounds St. Pete?
No, food and beverages are not allowed inside Fairgrounds St. Pete. We want to keep the art & exhibits safe and clean for your future visits!
Can I vape or smoke?
No vaping or smoking is allowed inside the building or exhibit.
Are pets allowed?
No; we love animals, but pets are not allowed inside Fairgrounds St. Pete, with the exception of certified service animals as required by law. Please note that Fairgrounds St. Pete features light and sound elements that may be distracting to some service animals.
Can I leave and come back the same day?
No. Re-entry after you have completed the experience is not allowed. For safety and capacity, each guest is slotted for a specific time.
Are there restrooms inside?
Yes, there are restrooms located inside Fairgrounds St. Pete.
Is Fairgrounds St. Pete wheelchair accessible?
Yes, Fairgrounds St. Pete is designed to be enjoyed by all.
What if I lost something?
If you left or forgot something at Fairgrounds St. Pete please email CustomerService@fairgrounds.art
We will do our best to find it, but please note Fairgrounds St. Pete is not responsible for lost or stolen items.
Can children go alone?
No. All children under the age of 13 must be accompanied by an adult.
What items are prohibited?
✦Strollers
✦Outside food or drinks
✦Gum
✦Flasks and containers
✦Backpacks or bags larger than 10”x10”
✦Heelys or any shoes with wheels
✦Vape pens or electric cigarettes
✦Cigarettes, cigars, or pipes
✦Cameras with removable lenses or professional recording equipment
✦Selfie sticks
✦Any live animal that is not a certified service animal
✦Weapons of any kind including firearms, pocket knives, pepper spray, large chains, spiked jewelry, etc
✦Any item that challenges public safety per our Guest Service Guides
PARKING
Is there free parking?
Parking and street parking are FREE. It’s available around The Factory St. Pete campus. Visit our Directions & Parking page for more info.
MERCHANDISE
Where can I buy Fairgrounds St. Pete merchandise?
Located deep inside the Immersive Experience is Fairgrounds St. Pete’s souvenir shop. The Fairgrounds St. Pete shop is your place to purchase all the freshest swag and local artists’ work.
Do you have an online store?
Yes! Our online store contains original designs and hand-selected items that represent the Fairgrounds St. Pete ethos and experience. Please visit shop.fairgrounds.art
EVENTS
Can I host an event at Fairgrounds St. Pete?
Yes! We’d love to hear about your event and see whether we can host it. For pricing and information please fill out this Event Request form.
Can I buyout Fairgrounds St. Pete for my team, friends, or family?
Yes! We’d love to hear about your event and see whether we can host it. Fairgrounds St. Pete provides a fun and unique environment for a variety of event types. For pricing and information please fill out this Private Event Request form.
COVID-19
Do I need to wear a mask?
We ask that guests who are feeling unwell reschedule their ticket to another date. Masks are recommended, though not required.
Will I need to touch anything to be immersed?
The majority of our immersive content is responsive to body movement, and does not require physical contact. We provide hand sanitizing stations within immediate proximity of installations that require touch for activation.
GENERAL
What is Fairgrounds St. Pete?
Fairgrounds St. Pete is an immersive arts and technology destination where everyone is invited to explore an immersive world of playful art and technology exhibits based on original Florida stories. Fairgrounds St. Pete’s inaugural installation features 60+ nationally and internationally recognized artists.
How can I work for Fairgrounds St. Pete?
Thank you for your interest! Please visit our Collaborate page to see a list of opportunities available.
Can I become a member of Fairgrounds St. Pete?
Thank you for your interest in becoming a member! Our inaugural membership class is currently full. To be notified when our next Immersive Membership class goes on sale join our Fairgrounds St. Pete Insiders Club by clicking here.